Doctor with patient


NEMS is pleased to offer a new Program of All-Inclusive Care for the Elderly (PACE) called NEMS PACE. The program covers a wide range of health and community-based services that are customized for eligible participants.

Go to NEMS PACE Website

What is PACE?

PACE is a nationally recognized model of care for older adults with chronic health needs.

What does NEMS PACE provide?

As a NEMS PACE participant, you have access to a dedicated team of healthcare professionals. The care team works together to develop a comprehensive and personalized care plan to meet your unique medical, social, and emotional needs.

Doctors with arms crossed

Internal Medicine Residency Program

NEMS is thrilled to offer an Internal Medicine Residency Program for medical students, in partnership with Seton Medical Center in Daly City, California.

Go to Internal Medicine Residency Program Webpage

Hepatitis B and C Elimination Program

Hepatitis B and C are the leading cause of liver cancer worldwide caused by infection with the hepatitis B virus (HBV) and hepatitis C virus (HCV). It is estimated that 1 in 12 Asian Americans are chronically infected with HBV, but most are unaware. Hepatitis B can be prevented through vaccination. While there is no vaccine to prevent hepatitis C, HCV infection is curable through treatment! NEMS’ Hepatitis B and C Elimination Program aims to eliminate HBV and HCV for current and future generations through universal screening and vaccination, perinatal prevention, monitoring, and treatment.

Go to Hepatitis B and C Elimination Program Webpage

x-ray of lungs

Latent Tuberculosis Infection (LTBI) Testing and Treatment Program

NEMS’ LTBI testing and treatment program aims to eliminate tuberculosis (TB) through testing, evaluation, and treatment of persons infected with TB.

About TB

Prior to the COVID-19 pandemic, TB was the number one infectious cause of death worldwide. Active TB disease most commonly arises from latent TB infection (LTBI), which affects 1 in 7 Asians Americans in California. Additionally, non-U.S.-born Asians account for 48% of TB disease cases in California.


NEMS’ LTBI Testing and Treatment Program aims to eliminate TB through testing, evaluation, and treatment of persons infected with TB, many of whom are unaware of their infection. NEMS offers free TB testing for community members and persons without insurance.

LTBI Initiatives & Research

NEMS is a leader in LTBI care and has worked closely with state and local departments of health to educate primary care providers on the latest TB testing and treatment updates. Recently, NEMS received a five-year CDC grant to study the best ways to improve LTBI testing and treatment practices in the primary care setting.

Learn More
Men shaking hands

MSO Enhanced Care Management

For Medi-Cal managed care members, our trained team of Nurse Case Managers from NEMS MSO can help you access extra services and coordinate your care.

Go to NEMS MSO Website



NEMS ACO REACH—More Care, More Choices.

NEMS is an Accountable Care Organization Realizing Equity, Access and Community Health.

Please click here to learn more.

Name and Location

North East Medical Services

2171 Junipero Serra Blvd., Suite #700
Daly City, CA 94014

Please click here to see all NEMS ACO REACH locations.

Primary Contact Information

Please direct all NEMS ACO REACH inquiries to 415-352-5010.

Participant and Preferred Providers

Please click here for a list of all of our providers.

Key Clinical and Administrative Leaders

Key Administrative Leaders

  • Eddie Chan, Pharm.D. – President & Chief Executive Officer
  • Johnson Wong – Chief Financial Officer
  • Rachel Koh – Chief Operating Officer
  • Paul Fox – Chief Administrative Officer
  • Muralimohan Athuluri – Chief Information Officer
  • Linda Tang – Chief Managed Care Officer

Key Clinical Leaders

  • Jerry Jew, M.D. – Chief Strategy Officer
  • Kenneth Tai, M.D. – Chief Health Officer

All Key Administrative and Clinical Leaders listed above are employed by North East Medical Services.

Governing Body
  • Siu Han (Suzanne) Cheung – Consumer Advocate Board Member
    Employer: Tenderloin Neighborhood Development Corporation
  • Eunice Hendary – Medicare Beneficiary Representative
    Employer: Retired
  • Anne D. Brandon, J.D.
    Employer: Highland Partners
  • Nancy Huang
    Employer: Walgreens
  • Mike Chi
    Employer: Retired
  • Alan Khoo
    Employer: JODI Group, Inc.
  • John Jin Lee, J.D.
    Employer: Retired
  • Edwin Wang
    Employer: Air China Cargo
  • Albert Yue
    Employer: Retired
  • Jeany Tay, M.D.
    Employer: Kaiser Permanente
Shared Savings & Losses

NEMS ACO REACH is required to report information on Shared Savings or Shared Losses for any Performance Year (PY). However, since NEMS ACO REACH is a new Participant as of PY2023, no information is currently available.

Quality Measures

In PY2023, NEMS ACO REACH will be assessed using four Quality Measures:

  1. Risk-Standardized All-Condition Readmission (ACR) measures how many hospital stays result in a readmission within 30 days after patient discharge.
  2. All-Cause Unplanned Admissions for Patients with Multiple Chronic Conditions (UAMCC) measures unplanned hospital admissions among Medicare FFS beneficiaries 65 years of age and older with multiple chronic conditions.
  3. Timely Follow-Up After Acute Exacerbations of Chronic Conditions (TFU) is defined as the percentage of acute events related to one of six chronic conditions where follow-up care was received within the time frame recommended by clinical practice guidelines in a non-emergency outpatient setting. Acute events are those that required either an emergency department visit or hospitalization. The six chronic conditions include hypertension, asthma, heart failure, coronary artery disease, chronic obstructive pulmonary disease, and diabetes.
  4. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Survey. The ACO REACH CAHPS Survey will use the ACO CAHPS Survey and derive CAHPS Summary Survey Measures (SSMs) for scoring, which will then be combined into a single CAHPS Composite Score. The ACO REACH CAHPS Survey will include additional content relevant to patient/caregiver experience with care delivered by a REACH ACO and apply to all three REACH ACO types, although a separate survey will be administered to High Needs Population ACOs than is administered to Standard and New Entrant ACOs. REACH ACOs must contract with a CMS-approved CAHPS Survey vendor for each reporting year to administer the CAHPS Survey.
Learn More