Starting July 1, 2023, NEMS ACO REACH updated the Over-the-Counter (OTC) benefit. Beneficiaries are no longer required to fill out a form to obtain OTC items! Instead, beneficiaries can choose 1 of 4 OTC package options once a quarter at our “REACH the Patient” events. Our care team will be there to answer questions about your benefits and the services that we offer. Dates and locations are listed below. In addition to the OTC Package, we will have more small gifts at the event! Please remember to bring a photo ID or NEMS ID/yellow card to the event. We hope to see you there!

San Francisco
Date: Starting 7/18/2023, every Tuesday
Time: 9:30 am – 4:30 pm
Location: 728 Pacific Avenue, 1st Floor, San Francisco, CA 94133
Daly City
Date: Starting 8/2/2023, first Wednesday of each month
Time: 9:30 am – 4:30 pm
Location: 211 Eastmoor Avenue, Daly City, CA 94015
San Jose
Date: Starting 8/3/2023, first Thursday of each month
Time: 9:30 am – 4:30 pm
Location: 1870 Lundy Avenue, San Jose, CA 95131

To learn more, click here to view or download the event flyer (available in English and Chinese).

For questions about NEMS ACO REACH’s OTC benefit, please call the NEMS Case Management Team at 415-352-5179.